Sizes
All trade sizes indicated in the product pages are approximate sizes. Most stair treads are altered during the manufacturing process and are therefore never exactly true to the stated trade size. There is a manufacturer's tolerance of approximately +/- 1%.
Colors
The color swatch images that you view for each stair tread or accessory may not be the exact color of the actual material delivered. The colors that you view may be greatly affected by your monitor and settings. Therefore, we can not guarantee that the color you see is completely accurate of the actual tread color.
Shipping
All orders will be shipped via UPS or FedEx Ground. FOB (also known as f.o.b.) or LTL freight when applicable. Shipping applies to all orders. Shipping cost is determined by items' size, weight, and destination address. We will ship without signature required unless otherwise requested. For expedited delivery, please contact our customer service department before placing your order. All shipping promotions exclude Alaska, Hawaii, and U.S. Territories.
Returns
We will accept returns on many of our products only with a return authorization number (call or email for this number). All returns must be made within 10 days of receipt of goods. Customer is responsible for the return shipping with proper packaging. There is a 25% restocking fee for all returned items. We will not accept returns of used or discontinued items, made-to-order treads, metal nosings and treads, nor any adhesives. There are no returns on custom orders including special colors and custom sizes.
Typographical Errors
American Stair Treads recognizes that there may from time to time be typographical errors within product specifications, sizes, and pricing. In the event of a pricing error, customer will be contacted with changes. American Stair Treads reserves the right to cancel or amend any order due to any such error.
Price Changes
Due to the constant variability of all outside factors, American Stair Treads reserves the right to change any and all pricing at its sole discretion on its Web site.
Online Security
We are a trusted Authorize.net partner site, and for the benefit of our customers, we deploy 256-bit secure socket layer (SSL) encryption on all cart checkout pages.
Purchase Orders
Purchase orders are accepted for all purchases with prior approval. Please contact our customer service department at 800-762-9010 or email us at help@americanstairtreads.com.
Privacy Policy
American Stair Treads may collect information about our customers including name, address, email, and phone numbers. We keep all our customer information safe and secure. All information is kept strictly for in-house use only and will never be sold, rented, or traded to any other company or individual for any reason.
